Frequently Asked Questions
Everything you need to know about your Proton Store experience.
What is your return and exchange policy?
We offer a 30-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location and usually takes 7-14 business days.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
Proton Store is committed to ethical fashion. We prioritize working with suppliers who use organic cotton, recycled polyesters, and eco-friendly dyeing processes.